Frequently Asked Questions
Who are CompareHealth?

At CompareHealth we compare hundreds of health services and rank them on the things that matter, saving you time and money.


With record NHS waiting times and access to services increasingly difficult, many of us are looking for alternative ways to manage our health.


There a many good options available but it's hard to know where to start. That's where we come in.


We're on a mission to become the go-to  comparison service for private health services in the UK and beyond.

What is a Biomarker? 

A biomarker is a biological molecule found in blood. Biomarkers in blood tests will differ depending on what the test is looking for.


Generally, the more biomarkers a test has, the more comprehensive it is. Typically these tests are more expensive.

Do I need an account to order through CompareHealth? 

No. Creating an account is completely optional but is a good way to keep in touch and save any search preferences in case you want to come back at a later date .

How is the review score calculated?
  • CompareHealth reviews are a combination of scores for each provider from across the internet. We then combine them and provide a balanced score taking into account the average score and total number of reviews.


    These scores are updated regularly by our internal quality control team.



How are turnaround times calculated?

Turnaround Times vary by provider and represent the time it takes to provide a result on your sample.


We have provided the turnaround time each provider has advertised but be careful as there is not always a guarantee your sample will be turned around within the time frame.


In most cases, the turnaround time describes the time it takes for your sample to be processed once it's arrived at the lab, not from when you take the sample or post it back.

Is CompareHealth free to use? 

Compare Health does not charge you for using the site - it's completely free and impartial.


Provider's listed on our website pay us a referral fee when you use their services.


We rank each provider based on their merits: price, customer satisfaction, the number of symptoms tested and how convenient their location is.

Are NHS services better than private?

No. Private clinics and NHS clinics are held to the same quality control standards and regulations - neither is generally more reliable than the other.


Often, the laboratories used by the Providers listed on this site, provide services to both the NHS and private patients.

Can I order tests directly from CompareHealth? 

No. Tests and services can only be ordered directly from the providers we have listed.


We're here to help you pick the right service for you, not to provide you with the service directly.

Who regulates laboratories in the UK? 

UKAS is the national accreditation body for the United Kingdom to accredit organisations that provide services, including certification, testing, inspection, and calibration.


All providers listed on our site use UKAS 15189 accredited laboratories. You can see the full list here


Being a 'Verified' Provider means our quality control team have confirmed these accreditations first hand. In cases where Providers are not 'Verified' we have relied on other sources, such as the UKAS website for confirmation of status.

Is a finger-prick test reliable? 

It's a common misconception that venous blood samples are more reliable than a finger-prick.

The benefits of finger-prick tests are that they're quick, convenient, and can be carried out at home.


Some tests require a venous sample collection as a larger volume is needed to check certain biomarkers. Currently we don't list these tests but you can read more about them here.

How secure is my personal and medical data when using Compare Health?
What are the payment options available for booking a health service?

Currently, CompareHealth doesn't process any transactions - we're just here as a free service to help you find the right healthcare. 

You will of course have to pay for the service with the provider that you choose. And their payment methods may vary. We encourage you to check with your provider about payment options and insurance as you may be able to save money when doing so. 

Is there a mobile app for CompareHealth?

Currently, CompareHealth does not have a dedicated mobile app, but our website is fully optimized for mobile use. This means you can access our platform, compare services, and book appointments with ease, whether you’re using a smartphone or tablet. We are constantly working to improve your experience, and we’ll keep you updated on any future app developments.

How do I compare healthcare providers through CompareHealth?

Comparing healthcare providers through CompareHealth is simple. You can filter your search based on factors such as location, price, service type, and user reviews. Our platform displays detailed information about each provider, helping you make an informed decision about which one is right for you. We want to ensure that you find the care that best meets your needs.

Access our listings page here

Is CompareHealth available for people outside the UK?

At this time, CompareHealth is primarily focused on the UK healthcare market. We are continually working to expand and improve our services, but for now, our platform is designed to help those in the UK find the right healthcare providers and services. We hope to broaden our reach in the future and will keep you informed of any updates.

How can I trust the healthcare providers listed on CompareHealth?

At CompareHealth, we prioritise your safety and well-being. All the healthcare providers listed on our platform are thoroughly vetted to ensure they meet strict accreditation and regulatory standards. We carefully assess each provider’s reputation, qualifications, and reviews, so you can be confident that you’re receiving quality care. Your trust is incredibly important to us.

Can I book a test anonymously through CompareHealth?

Yes, absolutely. At this time we don't collect any personal information about your health booking. 

You may have to provide information to the provider you use though, so bear this in mind when choosing your provider.

How do I know which health service is right for me?

Choosing the right health service can be overwhelming, but we’re here to guide you. Our platform provides detailed descriptions of each service, including what it covers, who it's best suited for, and any prerequisites. If you're unsure, many of our providers offer consultations to help you determine which service will be most beneficial. You can also reach out to us for additional advice or support in making your decision.

Are the prices listed for health services accurate?

We strive to ensure that the prices listed on CompareHealth are as accurate and up-to-date as possible. However, pricing can vary based on the provider, service type, and other factors like location. We encourage you to confirm the price with the healthcare provider when booking an appointment. If you have any concerns about pricing, please contact us, and we’ll be happy to assist you.

Do I need a referral from a GP to book?

Most services available through CompareHealth do not require a referral from your GP, making it easier for you to access the care you need. However, some specialised tests or treatments may require a referral. When browsing services, you will find clear information on whether a referral is necessary. If in doubt, you can always ask us or the healthcare provider for guidance.

How do I cancel or reschedule a health appointment?

We understand that life can be unpredictable, and you may need to cancel or reschedule your appointment. The process varies by provider, but generally, you can do this directly through the provider's booking system or by contacting their customer service team. If you need help, feel free to reach out to us, and we’ll assist you in making any necessary changes to your appointment.

Do you offer any discounts or promotions for services through CompareHealth?

We occasionally offer special discounts and promotions in partnership with our healthcare providers. To stay up to date on these offers, we recommend signing up for our newsletter or checking our promotions page regularly. We’re always looking for ways to make healthcare more accessible and affordable for you.

How can I leave a review for a healthcare provider I’ve used through CompareHealth?

We’d love to hear about your experience! After using a healthcare provider listed on CompareHealth, you’ll have the option to leave a review directly on the provider’s page.


Your feedback helps others make informed decisions and allows us to ensure that the providers we list continue to offer excellent care. Thank you for helping us improve the healthcare experience for everyone.


You can leave reviews here